Delivery & Returns
STANDARD & EXPRESS DELIVERY
Minibabist offers worldwide free standard delivery on all orders over €60.
On orders below €60 a shipping charge of €2.99 for Germany or €4.99 for Europe and ROW will be added. Shipping charges for your order will be calculated and displayed at checkout.
We aim to dispatch all orders within 2 working days with the exception of sale and peak periods where this may take longer. All items are shipped from our warehouse in Düsseldorf, Germany and are trackable.
Once your order has been shipped you will receive a shipment confirmation email that contains the tracking information.
Estimated delivery times:
Europe: 2-7 working days
Rest of the World: 7-14 working days
In some cases please allow up to 21 days for delivery.
Please note that due to Covid-19 there are slight delays in deliveries to most countries.
We also offer DHL express shipping. €10 for Germany, €15 for Europe, €20 for USA & rest of the world.
Estimated delivery times for DHL EXPRESS: Most of Europe and USA: delivery within 2-4 days. Rest of the world: delivery within 3-7 days.
CUSTOMS, DUTIES & TAXES
Minibabist is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
REFUNDS & EXCHANGES
If for any reason you are not completely satisfied with your purchase we will happily offer you an exchange or refund within 14 days of receipt, provided the product isn't used or damaged.
If you would like a refund or exchange, please contact us via email at email@example.com for return instructions.
When contacting us for a return, please state your order number, your reason for return and if a refund or exchange is preferred. Once we receive your email we will send you the return instructions.
Please note that we cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery. Please note postage costs will not be reimbursed on refunded or exchanged items.
In case of a refund we will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
If you have any questions about our delivery and returns policy, please contact us via email at firstname.lastname@example.org